jile90 Privacy Policy

1. Introduction

jile90 ("we", "us", "our", "the Platform") is committed to protecting the personal data of every player who uses our online gaming and sports betting services. This Privacy Policy sets out, in clear and plain English, the categories of personal information we collect from players in Bangladesh, the lawful bases on which we process that information, the circumstances in which we may share it with third parties, the security measures we employ to protect it, and the rights available to you as a data subject.

This policy covers all interactions with jile90, including registration, account management, deposits and withdrawals via bKash, Nagad, Rocket, and Upay, participation in games and sports betting, engagement with promotions and bonuses, use of customer support, and general browsing of the jile90 platform. It applies whether you access jile90 via a mobile browser, a desktop browser, or any other interface we may make available in the future.

We review and update this Privacy Policy periodically. The date of the most recent revision is shown at the top of this page. Continued use of jile90 following publication of any updated version constitutes your acceptance of the changes. We recommend bookmarking this page and checking it whenever you have questions about how your data is handled.

2. What Personal Data We Collect

When you use jile90, we collect personal data across several categories. The specific data points collected depend on which features of the platform you use and what stage of your player journey you are at.

Registration Data: When you create a jile90 account, we collect your full legal name, date of birth, mobile phone number, email address, and the login credentials you choose (username and password, stored in hashed form). This data is required to establish your account and verify that you meet the 21+ age requirement.

Identity Verification (KYC) Data: To process withdrawal requests and comply with anti-money laundering obligations, we may require copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, along with a photograph of you holding the document. We may also request proof of payment method ownership, such as a screenshot of your bKash, Nagad, or Rocket account showing your registered name.

Transaction Data: We record all deposits, withdrawals, and payment method details associated with your account, including transaction reference numbers, amounts, timestamps, and the payment provider used (bKash, Nagad, Rocket, or Upay). We do not store full payment account credentials; these are managed by the respective payment providers under their own privacy policies.

Gaming and Betting Activity: We maintain a record of all games you play, bets you place, wagers you win or lose, bonuses you claim, and any other gaming activity conducted through your jile90 account. This data is used to manage your account balance, resolve disputes, detect fraudulent patterns, and provide personalised promotions where you have consented to receive them.

Device and Technical Data: When you access jile90, we automatically collect technical information including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.

Communications Data: If you contact jile90 customer support via live chat, email, or any other channel, we retain records of those communications. This helps us resolve ongoing queries, improve our support quality, and maintain an audit trail of commitments made to players.

Cookies and Tracking Technologies: jile90 uses cookies and similar tracking technologies to maintain session state, remember your preferences, and gather anonymous usage analytics. Please refer to Section 10 of this policy for full details of our cookie practices.

3. How We Use Your Personal Data

jile90 processes your personal data for the following purposes, each of which has a clear lawful basis:

• Account creation and management: To register your account, authenticate your login, and maintain your player profile. Lawful basis: contract performance.
• Payment processing: To facilitate deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Lawful basis: contract performance.
• Identity and age verification: To confirm that you are who you say you are and that you meet the 21+ age requirement. Lawful basis: legal obligation and legitimate interest.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities. Lawful basis: legitimate interest and legal obligation.
• Responsible gaming monitoring: To identify patterns of potentially problematic gaming behaviour and intervene where appropriate, including enforcing deposit limits or self-exclusion requests. Lawful basis: legal obligation and legitimate interest.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions. Lawful basis: contract performance and legitimate interest.
• Promotional communications: To send you bonus offers, promotions, and platform news where you have opted in to receive such communications. Lawful basis: consent. You may withdraw consent at any time by contacting support.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features. Lawful basis: legitimate interest. Analytics data used for this purpose is aggregated and anonymised wherever possible.
• Legal compliance: To meet our obligations under applicable law, including cooperating with regulatory or law enforcement inquiries. Lawful basis: legal obligation.

4. Data Sharing and Third Parties

jile90 does not sell your personal data. We share your data only in the circumstances described below, and only to the extent necessary for each specific purpose.

Payment Service Providers: Transaction data is shared with bKash, Nagad, Rocket, and Upay as necessary to process deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they process in their own capacity.

Identity Verification Partners: Where we use third-party services to assist with KYC verification, we share the minimum personal data necessary (typically name, date of birth, and document images) for that verification to be completed. Such partners are bound by strict data processing agreements.

Game Content Providers: Live casino and game studio partners such as Evolution Gaming, Pragmatic Play, and Ezugi may receive limited technical data (such as anonymised session tokens) to facilitate game delivery. These partners do not receive your full personal profile.

Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of jile90, our players, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the privacy implications in advance.

5. Data Retention

We retain your personal data for the following periods, after which it is securely deleted or irreversibly anonymised:

6. Your Rights as a Data Subject

As a player whose personal data is processed by jile90, you hold the following rights. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all requests within a reasonable timeframe and at no charge to you.

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, commonly used, machine-readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing has been unlawful. This right is subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we pause the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that your data be provided in a portable format so it can be transferred to another service provider.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. We will cease such processing immediately upon receipt of a valid objection.
• Right to Withdraw Consent: Where we rely on your consent as the lawful basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

7. Security Measures

jile90 employs a multi-layered security framework to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and payment references.
• Password hashing using industry-standard one-way algorithms — jile90 staff cannot read your password.
• Two-factor authentication (2FA) available to all players, strongly recommended for account access.
• Automated intrusion detection and real-time monitoring of suspicious access patterns.
• Regular security audits and vulnerability assessments conducted by qualified information security professionals.
• Strict internal access controls — only authorised personnel with a specific operational need can access player data.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights, jile90 will notify affected players promptly and take immediate remedial action.

8. Children and Minors

jile90 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If we discover that personal data has been collected from a minor, that account will be immediately closed, all data will be deleted, and any deposited funds will be returned to the originating payment method following identity verification of the account holder.

If you believe a minor has registered an account on jile90, please contact us immediately at [email protected] so we can take prompt action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.

9. International Data Transfers

jile90 primarily processes player data on servers located within secure data centres. In certain circumstances, data may be processed by third-party service providers whose infrastructure is located outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy. These safeguards include contractual data processing agreements with all relevant third parties.

10. Cookies and Tracking Technologies

jile90 uses cookies — small text files stored on your device — and similar technologies such as local storage and session tokens to operate certain platform functions and gather usage analytics. The categories of cookies we use are as follows:

• Essential Cookies: Required for the platform to function. These maintain your login session, preserve your account balance display, and ensure security mechanisms operate correctly. These cookies cannot be disabled without breaking core platform functionality.
• Analytics Cookies: Used to understand how players navigate jile90, which features are most popular, and where technical issues may arise. Analytics data is aggregated and does not identify individual players. You may opt out of analytics cookies by contacting support.
• Preference Cookies: Store your platform preferences such as language selection and display settings so you do not need to reconfigure them on each visit.
• Marketing Cookies: Used only where you have explicitly consented to receive personalised promotional communications. These cookies help ensure that bonus offers presented to you are relevant to your gaming history and preferences. You may withdraw consent at any time.

Most browsers allow you to control cookies through their settings. Blocking essential cookies will affect your ability to use jile90 normally. Blocking non-essential cookies will not affect your core gaming or betting experience.

11. Links to Third-Party Content

The jile90 platform may contain references to third-party game studios and payment providers. Those parties operate under their own privacy policies. jile90 is not responsible for the data practices of third parties whose services are integrated into our platform. We recommend reviewing the privacy policies of bKash, Nagad, Rocket, and Upay if you have questions about how those providers handle your payment data.

12. Changes to This Privacy Policy

jile90 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via the contact details held on their account. The revised policy will also be published on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how jile90 is protecting your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jile90 handles your personal data, please contact our dedicated privacy support team. We are available 24 hours a day, seven days a week.

Email: [email protected]
Live chat support is available through your logged-in jile90 account dashboard at any time.